{"id":8361,"date":"2020-09-10T20:36:26","date_gmt":"2020-09-11T02:36:26","guid":{"rendered":"http:\/\/www.designandexecute.com\/designs\/?p=8361"},"modified":"2020-12-17T11:32:18","modified_gmt":"2020-12-17T17:32:18","slug":"problem-solving-framework","status":"publish","type":"post","link":"https:\/\/www.designandexecute.com\/designs\/problem-solving-framework\/","title":{"rendered":"Problem Solving Framework"},"content":{"rendered":"<div class=\"wp-playlist wp-audio-playlist wp-playlist-light\">\n\t\t\t<div class=\"wp-playlist-current-item\"><\/div>\n\t\t<audio controls=\"controls\" preload=\"none\" width=\"674\"\n\t\t\t><\/audio>\n\t<div class=\"wp-playlist-next\"><\/div>\n\t<div class=\"wp-playlist-prev\"><\/div>\n\t<noscript>\n\t<ol>\n\t\t<li><a href='https:\/\/www.designandexecute.com\/designs\/wp-content\/uploads\/2020\/09\/Problem-Solving-Framework.mp3'>Problem Solving Framework<\/a><\/li>\t<\/ol>\n\t<\/noscript>\n\t<script type=\"application\/json\" class=\"wp-playlist-script\">{\"type\":\"audio\",\"tracklist\":true,\"tracknumbers\":true,\"images\":true,\"artists\":true,\"tracks\":[{\"src\":\"https:\/\/www.designandexecute.com\/designs\/wp-content\/uploads\/2020\/09\/Problem-Solving-Framework.mp3\",\"type\":\"audio\/mpeg\",\"title\":\"Problem Solving Framework\",\"caption\":\"\",\"description\":\"\\\"Problem Solving Framework\\\".\",\"meta\":{\"artist\":\"Stephen Choo Quan\",\"album\":\"Design and Execute\",\"length_formatted\":\"5:42\"},\"image\":{\"src\":\"https:\/\/www.designandexecute.com\/designs\/wp-includes\/images\/media\/audio.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/www.designandexecute.com\/designs\/wp-includes\/images\/media\/audio.svg\",\"width\":48,\"height\":64}}]}<\/script>\n<\/div>\n\t\n<h1><span data-preserver-spaces=\"true\">Manage Problems Immediately<\/span><\/h1>\n<p><span data-preserver-spaces=\"true\">Flabbergast customers with a fast response. Let us get in the habit of standing between our customers and any of their problems. The world is beautiful, and we need to see the beauty in the quirky situations that others see as problems.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Since we spend up to 60% of our time maintaining code already written by someone else, I supplement the\u00a0<\/span><a class=\"editor-rtfLink\" href=\"http:\/\/www.designandexecute.com\/designs\/bi-in-action-problem-resolution-design-pattern\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Problem Resolution Design Pattern&#8217;s questions with these questions.<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0\u00a0I would suggest you read this first to understand the stages of Root Cause Analysis (RCA)<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">This pattern is not limited to software. It can be used for any opportunity\/problem in life since no success can come to anyone who does not know how to overcome difficulties, obstacles, and failures.<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">DISCOVERY\/ ALERT<\/span><\/strong><\/h2>\n<ol>\n<li><em><span data-preserver-spaces=\"true\">See a problem coming or potential problem\u00a0<\/span><\/em><span data-preserver-spaces=\"true\">with constant listening. Stop protecting data but teach how to analyze and Action it, set alerts, and look for anomalies. Waiting until problems are severe, then drowning your team in a flood of feedback is not helpful. Anticipation is an essential skill of the future, to see an issue, solve it in advance, see the world for what it is. The truth is to see the problems and what actual value it delivers.<\/span><\/li>\n<li><em><span data-preserver-spaces=\"true\">Get a clear picture of the problem<\/span><\/em><span data-preserver-spaces=\"true\">. When problems arise, question the issue, not the person. Information is actionable when it tells you something about the outside, the customer.<\/span><\/li>\n<\/ol>\n<h2><strong><span data-preserver-spaces=\"true\">ANALYSIS\/ DIAGNOSIS<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">Do you have a &#8220;Big problem&#8221; or an institutional problem? &#8220;Big problems&#8221; are complex and multifaceted that sprawl across enterprises, communities, and national borders. They ignore the divisions among industries, organizations, and professional fields.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Big problems are abstract issues and generally have five qualities in common:\u00a0<\/span><\/p>\n<ol>\n<li><span data-preserver-spaces=\"true\"><em>Enormous range<\/em> of contributing factors.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><em>Ambiguity<\/em> reaching a straight forward\u00a0 solution and getting consensus on priorities or approaches.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><em>Diffuse responsibility<\/em> with no central authority.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><em>Diverse stakeholders<\/em> with disparate interests and conflicting views.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><em>Missing connections<\/em> to match the available resources and the need.<\/span><\/li>\n<\/ol>\n<p><span data-preserver-spaces=\"true\">If your issue is Big, the innovative solution rarely comes from deep inside the organization and its procedures. Instead, have a willingness to improvise and a knack for building coalitions among diverse, successful people who retain the idealism of youth.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Be passionate about identifying the root causes of problems and developing solutions. Many times, the barriers that hold us back are the mental walls of our construction. Reframing is the art of seeing familiar issues in a new light. When you see only problems, you do not see clearly.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Ask questions to help solve the problem. <\/span><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">When, where did the problem begin?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Who first noticed it?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Are there several possible causes?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">What is the Impact of the problem?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Who is affected?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">How soon must this be resolved?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Are there other possible negative consequences?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Is this part of a bigger problem? If so, how? We must address root problems, not symptoms.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2><strong><span data-preserver-spaces=\"true\">DECISION<\/span><\/strong><\/h2>\n<p><em><span data-preserver-spaces=\"true\">Every choice you make creates new problems, so you can only hope for good issues, the ones you want to solve.<\/span><\/em><\/p>\n<ol>\n<li><em><span data-preserver-spaces=\"true\">Funnel Data collected into six dimensions of problem-solving framework<\/span><\/em><span data-preserver-spaces=\"true\">:<\/span>\n<ol>\n<li class=\"ql-indent-1\"><strong><span data-preserver-spaces=\"true\">Leadership<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(who are the impacted people?)<\/span><\/li>\n<li class=\"ql-indent-1\"><strong><span data-preserver-spaces=\"true\">Personel<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(do you have the right people?)<\/span><\/li>\n<li class=\"ql-indent-1\"><strong><span data-preserver-spaces=\"true\">Timing<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(is this the right time?)<\/span><\/li>\n<li class=\"ql-indent-1\"><strong><span data-preserver-spaces=\"true\">Vision<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(what direction are you going in?)<\/span><\/li>\n<li class=\"ql-indent-1\"><strong><span data-preserver-spaces=\"true\">Priorities<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(are you distracted by this problem?)<\/span><\/li>\n<li class=\"ql-indent-1\"><strong><span data-preserver-spaces=\"true\">Values<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(are your values compromised?)<\/span><\/li>\n<\/ol>\n<\/li>\n<li class=\"ql-indent-1\"><em><span data-preserver-spaces=\"true\">Swarm it<\/span><\/em><span data-preserver-spaces=\"true\">. We need to value shared problem-solving, primarily if you draw from different disciplines. You do not need sole credit. Leaders need to use the 10\/80\/10 rule to find the best solution. Can this problem be replicated?<\/span>\n<ol>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Who has solved this successfully?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">What are several possible solutions?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">What time, expertise, and resources are needed for the solution?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Will people buy into these solutions?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">How many of these solutions can be implemented?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">How long for each solution?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">How might these give a future advantage?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">What lessons can be learned?<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">What future opportunities present themselves out of this solution?<\/span><\/li>\n<\/ol>\n<\/li>\n<li><em><span data-preserver-spaces=\"true\">Create a &#8220;speak up&#8221; environment for<\/span><\/em><span data-preserver-spaces=\"true\">\u00a0multi-optional solutions. Fight against the notion that you know everything. Leaders who resist this attitude change struggle with this environment.<\/span><\/li>\n<\/ol>\n<h2><strong><span data-preserver-spaces=\"true\">ACTION<\/span><\/strong><\/h2>\n<ol>\n<li><em><span data-preserver-spaces=\"true\">Bias Action<\/span><\/em><span data-preserver-spaces=\"true\">, be faster, take the right steps: essential, responsible and deliver results. Do not obsess on plans. Instead, let strategic plans degenerate into actions using 80% of your <\/span><a class=\"editor-rtfLink\" href=\"http:\/\/www.designandexecute.com\/designs\/execution-excellence-the-art-of-effective-doing\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">energy on execution<\/span><\/a><span data-preserver-spaces=\"true\">. Remember that you are there to solve your customers&#8217; problems by meeting their needs. Fix their problems and satisfy their needs. Ideas have little worth without Action. Discovery is not better understanding but taking Action is empirical. If you get to a fork in the road, take it, try something, make progress, it is only in Action you will learn. Ten hours of thoughts are worth less than a 1-hour plan followed by 1-hour of Action then 1-hour of adjusting the plan. Focus on the pleasure of Action and the pain of Inaction. Action couples the critical next steps and clarifies the path to the goal. Action clarifies the imagination, which can overthink the number of outcomes. Overthinking it kills Action.<\/span><\/li>\n<li><em><span data-preserver-spaces=\"true\">Be an agent of a positive result<\/span><\/em><span data-preserver-spaces=\"true\">, <a href=\"http:\/\/www.designandexecute.com\/designs\/change-or-feel-the-friction-of-time-moving-against-you-disruption-is-coming\/\" target=\"_blank\" rel=\"noopener noreferrer\">an agent of change<\/a>. Advanced leaders are disruptive. Solving big problems requires people with an innovative mindset, idealism, and entrepreneurial energy.<\/span><\/li>\n<\/ol>\n<h2><span data-preserver-spaces=\"true\">Stephen Choo Quan<\/span><\/h2>\n<p><strong><span data-preserver-spaces=\"true\">Sharing is Caring. Thanks for reading and Sharing \u2764<\/span><\/strong><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Follow Me On\u00a0<\/span><\/strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.instagram.com\/taylorchooquan\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span data-preserver-spaces=\"true\">Instagram<\/span><\/strong><\/a><strong><span data-preserver-spaces=\"true\">\u00a0|\u00a0<\/span><\/strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.facebook.com\/stephen.chooquan\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span data-preserver-spaces=\"true\">Facebook\u00a0<\/span><\/strong><\/a><strong><span data-preserver-spaces=\"true\">|\u00a0<\/span><\/strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.linkedin.com\/in\/stephenchooquan\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span data-preserver-spaces=\"true\">LinkedIn<\/span><\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manage Problems Immediately Flabbergast customers with a fast response. Let us get in the habit of standing between our customers and any of their problems. The world is beautiful, and we need to see the beauty in the quirky situations that others see as problems. Since we spend up to 60% of our time maintaining [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2758,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60,5],"tags":[],"class_list":["post-8361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-impact","category-leadership-innovation"],"jetpack_featured_media_url":"https:\/\/www.designandexecute.com\/designs\/wp-content\/uploads\/2012\/09\/freamwork.jpg","_links":{"self":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts\/8361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/comments?post=8361"}],"version-history":[{"count":5,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts\/8361\/revisions"}],"predecessor-version":[{"id":10333,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts\/8361\/revisions\/10333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/media\/2758"}],"wp:attachment":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/media?parent=8361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/categories?post=8361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/tags?post=8361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}