{"id":857,"date":"2015-05-27T07:57:56","date_gmt":"2015-05-27T13:57:56","guid":{"rendered":"http:\/\/www.designandexecute.com\/designs\/?p=857"},"modified":"2023-08-17T20:40:54","modified_gmt":"2023-08-18T02:40:54","slug":"bi-in-action-problem-resolution-design-pattern","status":"publish","type":"post","link":"https:\/\/www.designandexecute.com\/designs\/bi-in-action-problem-resolution-design-pattern\/","title":{"rendered":"BI in Action: Problem Resolution Design Pattern"},"content":{"rendered":"

Two primary emotions drive people to take action.\u00a0 The first is fear,<\/em> defined by user loss, and the second is for an opportunity,<\/em> defined by user gain.<\/p>\n

Business Intelligence (BI) Resolution Design Pattern will seek to address both patterns.\u00a0 In this part, we will first speak to the fear<\/em> pattern since it is the stronger of the two human emotions.\u00a0 People will react faster and more intensely to fear than to opportunity.<\/p>\n

THE PROBLEM RESOLUTION DESIGN PATTERN <\/strong><\/h1>\n

A good application of this pattern is help desks or system support.\u00a0 It applies to any production system used as part of daily business-as-usual activity.
\n<\/strong><\/p>\n

STEP 1: DISCOVERY\/ ALERT<\/strong><\/h2>\n

Usually, significant issues are easy to spot.\u00a0 We get a message and know that the roof can come caving in if that does not get resolved.\u00a0 This is information that cannot and must not be ignored.<\/p>\n

On the other hand, opportunities are challenging to detect since they are usually buried in a load of signal-to-noise.\u00a0 Also, opportunity does not have ramifications if missed.\u00a0 We need to monitor.\u00a0 How did we find the anomaly, and by whom?\u00a0 What does it mean?<\/p>\n

STEP 2:<\/strong> DIAGNOSIS\/<\/strong>ANALYSIS<\/strong><\/h2>\n

Root Cause Analysis (RCA), is it a specific or circumstantial context for the particular case?\u00a0 Does it have a generalized impact beyond the identified issue?<\/p>\n

STEP 3:\u00a0<\/strong>DECISION<\/strong><\/h2>\n

what are the options with the pros and cons?\u00a0 What is the “what IF” prediction for each option?\u00a0 How do we rank the options based on weighted drivers?\u00a0 At a maximum of one week, there can be a decision point for a course of action.\u00a0 Can we identify and pick the best option?<\/p>\n

STEP 4: DISPOSITION\/ <\/strong>ACTION<\/strong><\/h2>\n

Act confidentially and boldly, Add Monitors for the case, Add Audit for generalized cases, Monitor generalized cases, and Notify impacted parties.<\/p>\n

“the road to hell is paved with good intentions”<\/p><\/blockquote>\n

OVERCOME ANALYSIS PARALYSIS<\/h2>\n

We very often get stuck in the planning stages.\u00a0 This Analysis paralysis occurs when the effort in the DIAGNOSIS and DECISION stages consumes so much time and energy.\u00a0 The outcome of these stages can sometimes be so complex that the creator might jit back and congratulate themselves for such through thoughts and multi-stage analysis.<\/p>\n

The most effective strides are made when we can shortcut DIAGNOSIS and DECISION because this was pre-thought, and someone can get to the action of solving the problem.<\/p>\n

BI needs to account for this design pattern to orient itself toward action\u2014a well-defined action based on some discovery or disruptive alert.<\/p>\n

In BI design, there must be a shift in thinking on the approach.\u00a0 Many projects might have succeeded more if the thinking had changed slightly.\u00a0 We need to stop fitting requirements to products but start with how users need to interact with data and then figure that out from there.\u00a0 “What criteria are required” becomes “Who will interact with the information, and what will they do with it?”<\/strong><\/p>\n

KPIs are fascinating, and value at each Line Of Business (LOB) needs to become razor sharp; they need to link into the business pulse across and within the LOB, easily measured by cash.\u00a0 Standardization of the language and definition of KPI across LOB and enterprise give widespread acceptance.\u00a0 Instead of just following the learning and action, we need to know when to stop and turn over to the next actor in the phases of the problem-resolution design pattern.<\/p>\n

Most importantly, instead of building the whole application, we need to think about MVP (minimum viable product) and work toward data that is a priority and necessary for the success of usage.\u00a0 See my thoughts on the value of software<\/a>.<\/p>\n

RCA is an iterative process.\u00a0 While getting it right the first time shows excellent maturity and efficiency, we must have open minds in uncharted problems.\u00a0 The mindset of “if we do not get this right, we will not get another chance” needs to become “this is a journey and continually adding value” during the experience will yield more value over time rather than waiting to “get it all right” the first time around.\u00a0 Let the solutions evolve to arrive at a mature and efficient solution eventually.<\/p>\n

Related Article: The Problem-Solving Framework<\/a><\/p>\n

Stephen Choo Quan<\/p>\n

Sharing is Caring.\u00a0 Thanks for reading and sharing \u2764<\/strong><\/p>\n

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Subscribe for\u00a0monthly inspiration<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Two primary emotions drive people to take action.\u00a0 The first is fear, defined by user loss, and the second is for an opportunity, defined by user gain. Business Intelligence (BI) Resolution Design Pattern will seek to address both patterns.\u00a0 In this part, we will first speak to the fear pattern since it is the stronger […]<\/p>\n","protected":false},"author":2,"featured_media":2718,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,31,1],"tags":[],"class_list":["post-857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bi-dashboards-analytics","category-bi-data-warehouse","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/www.designandexecute.com\/designs\/wp-content\/uploads\/2015\/11\/design-patterns.jpg","_links":{"self":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts\/857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/comments?post=857"}],"version-history":[{"count":5,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts\/857\/revisions"}],"predecessor-version":[{"id":18854,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/posts\/857\/revisions\/18854"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/media\/2718"}],"wp:attachment":[{"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/media?parent=857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/categories?post=857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.designandexecute.com\/designs\/wp-json\/wp\/v2\/tags?post=857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}